Priority Solutions and Priority Dispatch have teamed together to offer the Total Solutions package, including the award-winning programs PSIAM and ProQA. The Total Solutions offering can handle all call center needs, such as emergency dispatch, nurse triage, and 999/911 emergency calls. The following illustration outlines the call flow through PSIAM and ProQA:
Our Total Solutions package offers these features:
- Lower delivery costs because of shorter call time
- Easy customization for local standards of care
- Seamless link from 911/999 to low acuity call
- Complete and comprehensive clinical/management reporting capability
- Inherent functionality for comprehensive quality improvement
- Effective and standardized triage of patients
- Appropriate management of 911/999 resources
- Ability to share patient information across systems
- Patients are directed to an appropriate level of care
- Meets community quality and cost expectations
Total Solutions offers four main modules of integration: Out of Hours and Disease Management (Telematics), CAT C and Omega Plus Call Management, various PSIAM Referral Pathways, and Face To Face Incident Management.
Out of Hours and Disease Management (Telematics)
- PSIAM Out of Hours triage module deals with Out of Hour GP calls from various source including GP Out of Hour lines, Adastra, and NHS Direct
- Non-urgent outcomes have multiple customer-defined referral pathway options available
- Urgent outcomes are referred seamlessly to ProQA and CAD for urgent dispatch
CAT C and Omega Plus Call Management
- Call data referred are seamlessly passed between CAD, AMPDS and PSIAM for CAT C processing
- Non-urgent outcomes have multiple customer-defined referral pathway options available
- Urgent outcomes are passed seamlessly to ProQA and CAD for urgent dispatch
PSIAM Referral Pathways
- User-defined referral pathways
- Customizable reporting of user-defined referral pathways
Face to Face Incident Management
- Developed for use by ECPs
- Walk-in Centres
- Hospital A&Es
- Data collected from PSIAM, 999, OOH calls seamlessly transferred to Tablet, Laptop, or Desktop to populate pertinent information
- Outcome data returned from Face to Face to database
For more information about our Total Solutions package, click here